Q1: How to buy your products?
You can place order to our company directly on alibaba, or contact
our salesperson for help, they will confirm order details like
product configuration, shipping matters etc with you, and give you
guidance for all process from purchase to arrival of your goods.
Q2: What's the payment mode?
We accept payment by T/T Bank Transfer, Alibaba Trade Assurance
Service, Cash etc.
Q3: What's the delivery time and shipping method?
Delivery time is upon to your ordered product and quantity,
generally our lead time is within 1 week, if have stock we can ship
immediately.
We have long-term cooperated forwarder for worldwide shipping, we
can deliver your products by express, air freight or sea freight,
different shipping way the (cost and time is different, we will
give sincere advice according to your situation and you can decide,
for many countries we even have door-to-door shipping service which
include customs clearance and taxes.
Q4: What's your after-sale service?
We provide at least one year warranty for all our
products(consumables exception),
If there is any fault for our products, we have well-trained and
passionate after-sale engineers to help you; after warranty we
still provide lifetime technical support, if spare parts needed
just charged at cost price.
Q5: How do we secure transactions?
We SUNRISE is a professional medical company owned a lot of
government certificates, and also Alibaba verified us as Premium
Supplier there. Our company is aiming to serve more and more
customers in the world, providing you good quality medical
products, and more safe payment ways like through Alibaba Trade
Assurance.All transactions between you and us is 100% guaranteed,
you will enjoy our whole-hearted service all the time
